Cancellation Policy

At Palasakaju, we are committed to delivering premium quality dry fruits and cashew products with complete customer satisfaction. Kindly read our cancellation policy carefully before placing an order.

Cancellation Before Shipping

Customers can cancel their order only before the product has been shipped from our warehouse.

• Orders that are not yet processed or dispatched are eligible for cancellation.
• Once the order is packed, shipped, or handed over to the courier partner, cancellation requests cannot be accepted.
• Customers are advised to contact our support team immediately after placing the order if they wish to cancel.

How to Request a Cancellation

To request cancellation, please contact our customer support with the following details:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Cancellation

Contact Details:

• Email: palasakajusupport@gmail.com
• Phone/WhatsApp: +91-9959422823

Our team will verify the order status and confirm the cancellation eligibility.

Refund Policy for Cancelled Orders

• If the cancellation request is approved before shipping, the full order amount will be refunded.
• Refunds will be processed through the original payment method used during purchase.
• Refund processing may take 5–7 working days depending on the bank or payment gateway.

Orders Already Shipped

Orders that have already been shipped cannot be cancelled. Customers are requested to verify their order details carefully before confirming the purchase.

Cancellation by Palasakaju

Palasakaju reserves the right to cancel any order due to:

• Product unavailability
• Payment failure or verification issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Operational or technical issues

In such situations, customers will be informed immediately and eligible refunds will be processed promptly.

Shipping Policy

Order Processing & Dispatch

All orders placed on Palasakaju are processed carefully to ensure freshness and quality.

• Orders are generally processed and shipped within 3 working days from the date of order confirmation.
• Shipping timelines may vary depending on:
  • Order quantity
  • Product availability
  • Delivery location
  • Public holidays or unforeseen circumstances

Delivery Timeline

• Delivery time may differ based on the customer’s location and courier service availability.
• Remote or rural areas may require additional delivery time.
• Customers will receive shipment tracking details once the order is dispatched.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
• Promotional offers with free shipping may be available from time to time.

Delays in Shipping

While we aim to deliver orders on time, delays may occur due to:

• High order volumes
• Weather conditions
• Transportation or courier delays
• Government restrictions or emergencies

In such cases, our support team will keep customers informed regarding the shipment status.

Incorrect Address & Delivery Issues

Customers are requested to provide accurate shipping details while placing the order.

Palasakaju will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Contact Us

For any questions regarding cancellations, refunds, or shipping, please contact our support team:

Email: palasakajusupport@gmail.com

Phone/WhatsApp: +91-9959422823